The concept of "agentic AI" is reshaping the future of work, introducing AI systems capable of autonomous decision-making and goal-driven actions, known as "AI Agents." These intelligent assistants are envisioned to seamlessly integrate into various job roles, enhancing operational efficiency and productivity. Hopefully these artificially intelligent agents will free up human workers for more creative and strategic pursuits.

According to Jensen Huang, CEO of NVIDIA, and other tech luminaries, AI agents are poised to become indispensable members of the digital workforce, supporting human employees in their tasks and responsibilities.

The Role of IT in the Era of AI Agents
IT departments are expected to play a pivotal role in the integration and management of AI agents within organizations. Key responsibilities include:
💡 Developing and implementing robust AI infrastructure to ensure secure and scalable platforms for AI agent operations.
💡 Integrating AI agents with existing IT systems, such as enterprise software and communication tools, to optimize functionality.
💡 Providing training and support to employees to enhance collaboration with AI agents effectively.
💡 Addressing security and ethical considerations by implementing safeguards to protect data and mitigate risks associated with AI deployment.

In the evolving landscape, IT departments may transform into "HR" for AI agents. They may be tasked with training these digital entities on company-specific protocols, language, and ethical conduct. This includes performance evaluation, setting guidelines, and ensuring responsible AI agent operations.

What do you think? Will you have your own AI Agent to help with repetitive, generative tasks? Will IT have a new set of responsibilities when it comes to training and onboarding AI Agents? Will it fall to some other department? Share your thoughts!

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Photo: NVDIA Keynote, CES 2025

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